So what do you do when you start receiving bills with a zero balance, for a phone number you’ve never had, in a mode you haven’t used for years (print vs. online)? A bill that looks exactly like this:
Well, if you’re me, the first time you get this, you phone them. I called the Bell billing number and explained the problem. The person at the other end exclaimed surprise, noting that she too found the situation odd. She also – get this – agreed that the number on the bill is not my phone number. She (so I imagine) scratched her head, seemed completely flummoxed, and simply told me to ignore the bill. So I did.
I ignored it that month. And the next. And the next. Okay, now it was really ridiculous. The next time it arrived, I put a little note in with the offending bill and mailed it to the P.O. box where one would normally mail a payment – if one were still using that archaic method.
That first note I wrote was very polite. (I did not keep a copy, so you have to take my word for it. 😉 ) I pointed out that the enclosed bill was
- for a zero balance and therefore a waste of time and money;
- for a number that is not mine and is therefore a waste of time and money;
- a paper bill instead of online bills as I’ve always received before, and therefore a waste of time, money and postage.
The bills kept coming. And coming. Now it was beyond ridiculous. I’m a tad ashamed to say that finally I sent them a letter that showed, er, a bit of frustration. And it looked like this. No, it was this:
Of course. A great big nothing – just like the balance on these neverending, idiotic bills.
The media? Well I’m trying social media first, just to see if there are any other bright ideas out there. If not, I’m blowing the whistle on ’em!